Professional help, directly from the developers
Incident based support currently unavailable
To be reinstate upon release of our "Built on openSUSE" Stable channel variant.
Apologies for any inconvenience.
Purchase Rockstor support for direct access to our engineers. Targeted response time 48 hours, see support FAQ below. We aim to: complement your existing IT resources, and minimise down time.We are here to help.
A Rockstor Incident-Based support subscription is a flexible pay-as-you-go add-on for Stable Channel subscribers. An incident is defined as a question relating to a specific, discrete issue, and may involve several interactions with the Rockstor team prior to that issue's resolution.
|Available Bundles||2 & 5 Incidents (Currently unavailable) - Larger bundle, less per incident.|
|Valid duration||1 year from date of purchase.|
|Support offered by||Phone, email, and online collaboration tools.|
|Response Time||2 business days (Cases prioritized by severity, we respond as quickly as possible).|
|Service Availability||8 AM to 6 PM UTC (UK time) during weekdays, excluding UK Holidays.|
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Support is charged on a per bundle basis (pricing unavailable until service reinstated: estimated at £200 / incident).
An incident is defined as a question relating to a specific, discrete issue, and may involve several interactions with the Rockstor team prior to that issues's resolution. Here are some examples.
- Custom configuration or package install.
- Help with deployment and monitoring setup.
- Help with performance troubleshooting.
If your issue is caused by a Rockstor package software bug then there is no charge. In this case we prioritising the related bugfix.
We do provide professional services for more complex projects, custom development, or integration work. Please contact email@example.com with your inquiry.
We do not provide refunds on support bundles.
Support requests are regularly monitored and we strive to respond as quickly as possible. Realistically, first response may be within 4-12 hours, depending on time zone.
Need support for a complex project? Let Rockstor engineers help you. We provide design, development, and deployment services to help at any stage of your project. Email us to get started. firstname.lastname@example.org