Professional help, directly from the developers
Incident based support currently unavailable
We are arranging a new fiscal setup before reinstating this service.
Apologies for any inconvenience.
Our downloadable installers are Stable or Release Candidate status.
Purchase Rockstor support for direct access to our engineers. Targeted response time 48 hours, see support FAQ below.
We aim to: complement your existing IT resources, and minimise down time.
We are here to help
Support Subscription
A Rockstor Incident-Based support subscription is a flexible pay-as-you-go add-on for Stable Channel subscribers. An incident is defined as a question relating to a specific, discrete issue, and may involve several interactions with the Rockstor team prior to that issue’s resolution.
Example incidents:
- Custom configuration or package install.
- Help with deployment and monitoring setup.
- Help with performance troubleshooting.
| — | Details |
|---|---|
| Valid duration: | 1 year from date of purchase. |
| Support via: | Email, Zulip , and Mastodon Direct messages. |
| Support Language: | English, Portuguese to follow in time. |
| Response Time: | 2 business days: cases prioritized by severity, we respond as quickly as possible. |
| Service Availability: | 8 AM to 6 PM (Europe/Lisbon) during weekdays, excluding Portugal holidays. |
Before purchasing an Incident-Based support subscription, please take full advantage of our extensive documentation and our friendly community forum .
Support FAQ
| Question | Answer |
|---|---|
| How much do you charge for Rockstor support? | Support is charged on a per incident basis, expected re-launch price €99 + tax (if applicable) per incident. |
| How is an incident defined? | An incident is defined as a question relating to a specific, discrete issue, and may involve several interactions with the Rockstor team to reach a resolution. |
| What is not an incident? | If your issue is caused by a Rockstor package software bug then there is no charge. In this case we prioritising the related bugfix. |
| How do I contact you for commercial support? | Email support and request commercial support. |
| Can I purchase support by the hour? | We do provide professional services for more complex projects, custom development, or integration work. Please email support with your inquiry. |
| Can I get a refund on unused incidents? | We do not provide refunds on Incident-Based support subscriptions. |
| How quickly do you respond to my commercial support request? | Commercial support requests are regularly monitored and we strive to respond as quickly as possible. Realistically, first response may be within 4-12 hours, depending on time zone. |
Professional services
Need support for a complex project? Let Rockstor engineers help you. We provide design, development, and deployment services to help at any stage of your project.
Email us to get started. Support Email